Refund, Cancellation & Dispute Policy

1. Cancellation

• You can cancel your subscription at any time from your account or by emailing info@zambrowser.com.
• After cancellation, your plan remains active until the end of the current billing month.
• No further charges will be made once you cancel.

2. 14-day money-back guarantee

New customers may request a full refund of their first monthly subscription payment within 14 days of purchase, provided the account has fewer than 10 profiles created and less than 5 GB of proxy traffic used. Email info@zambrowser.com from the address on your account.

3. Refunds outside the 14-day window

Subscriptions renew automatically and are non-refundable after the 14-day window, except where required by applicable consumer-protection law. If we are legally required to issue a refund, we will do so within 14 days of confirming the request.

4. Refunds for service outages

If Zambrowser is unavailable for more than 24 consecutive hours in a billing month due to our own infrastructure, we will issue a pro-rata credit for the affected days on request.

5. Refund method

Approved refunds are returned to the original payment method via Stripe. Depending on your bank, funds usually appear within 5–10 business days.

6. Disputes and chargebacks

Please contact us first at info@zambrowser.com before opening a chargeback with your bank — most billing questions can be resolved within 24 hours. Fraudulent chargebacks may result in account termination.

7. Non-refundable items

• Proxy traffic that has already been consumed.
• Custom onboarding, integration or professional services already delivered.

8. Contact

All refund and billing requests: info@zambrowser.com.